Refunds/Returns

The Grateful Head Boutique

Return & Refund Policy

We handle every return with care and on a case-by-case basis.

Our Approach

At The Grateful Head Boutique, we evaluate all return and refund requests individually. We understand that every situation is different, and we are committed to working with our customers to find a fair resolution.

How to Request a Return or Refund

To initiate a return or refund request, please contact us at thegratefulheadboutique@gmail.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos if applicable.

What We Consider

When reviewing your request we take into account the condition of the item, the reason for the return, and whether the product was damaged during shipping or is defective. Items that have been used, altered, or damaged by the customer may not be eligible for a return or refund.

Non-Returnable Items

For health and safety reasons, certain items such as incense products may not be eligible for return. We will let you know during the review process if your item falls into this category.

Resolution Options

Depending on the circumstances, we may offer a replacement or a full or partial refund. Our goal is always to make things right for our customers.

Questions?

Please don't hesitate to reach out at thegratefulheadboutique@gmail.com. We've been serving our community for over 13 years and we stand behind every product we sell.